Commercial Policy
Refund / Cancellation Policy
Last updated: July 5, 2026
This policy applies to paid PyxiVisio access unless a separate written agreement says otherwise.
1. Monthly Subscription Cancellation
Monthly subscriptions may be cancelled by sending a cancellation request to support@pyxivisio.io from the registered business email. Cancellation stops future renewal after the active billing period, subject to any agreed minimum commitment.
2. Monthly Refund Eligibility
A monthly subscription refund may be considered only when both conditions are met: the cancellation request is received within 7 calendar days from subscription activation or payment, and the account has not generated more than 2 forecasts across the subscribed product during that period.
3. No Refund After Forecast Usage Limit
If more than 2 forecasts have been generated, exported, saved or materially used during the first 7 calendar days, the subscription is treated as meaningfully used and no refund will be issued for that billing period.
4. No Refund After 7 Days
Refund requests received after 7 calendar days from activation or payment are not eligible for refund, even if the forecast count is 2 or fewer, unless required by law or expressly approved by PyxiVisio in writing.
5. Annual Subscriptions
Annual subscriptions are committed access plans and are non-refundable. No pro-rated refund, partial refund or unused-period refund is available on annual subscriptions, except where required by law or expressly agreed in writing before purchase.
6. Enterprise and Custom Plans
Enterprise, advisory, custom onboarding, workshop, implementation, consulting, benchmark review and custom-reporting fees are non-refundable once work has started or access has been provisioned, unless the signed commercial agreement says otherwise.
7. Taxes and Payment Charges
Taxes, GST, payment gateway fees, wire charges, card charges, currency conversion costs and bank charges may be non-refundable where they have already been incurred or are not returned by the payment provider.
8. How to Request Cancellation or Refund
Email support@pyxivisio.io with the registered email, company name, product, plan, payment date, reason for cancellation and whether any forecasts were generated. We may ask for verification before processing the request.
9. Processing Time
Approved refunds will be initiated within a commercially reasonable period. Actual credit timing depends on the payment method, issuing bank, payment gateway and country-specific banking process.